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Soduku MVP Support

Need help with live matches, reconnecting to a lobby, or restoring your session? You are in the right place.

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Quick Troubleshooting

  • If moves stop syncing, wait a few seconds for reconnect, then try again.
  • If a lobby seems stale, leave and reconnect with lobby code and token.
  • Make sure both players are on a stable network when a match starts.
  • Update to the latest app build before reporting an issue.

How Reconnect Works

The app supports reconnect by lobby code and player token. If you still have your token, you can usually return to the same live match state without losing progress.

Tip: keep your session active while testing new builds.

When Contacting Support

  • Lobby code (example: AB12CD)
  • Approximate time of issue (UTC/local)
  • Device model and iOS version
  • What action you were performing

Response

We aim to respond as quickly as possible. For launch period testing, include detailed reproduction steps to speed up fixes.

Do not include passwords or private account credentials in support emails.